Get In Touch
Reach out with your research questions or project inquiries
How to reach us
Whether you're beginning preliminary research or have a fully developed project in mind, we're here to discuss how we can help. Initial consultations are informal and focused on understanding your needs and determining whether our services are a good fit.
Office Location
127 Collins Street
Melbourne VIC 3000
Australia
contact at birch-crane.com
Working Hours
Monday to Friday: 9:00 AM - 5:30 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed
Archive visits and fieldwork may occur outside these hours
Located in Melbourne's central business district
What to expect
We typically respond to inquiries within two business days. Complex research questions may require additional time to assess feasibility and scope before we can provide accurate timelines and cost estimates.
For genealogical projects, it's helpful to include any information you already have: names, approximate dates, locations, and specific questions you're hoping to answer. The more context you provide, the better we can tailor our initial response to your situation.
Heritage site tour bookings should be made at least two weeks in advance to ensure availability. Private tours can accommodate specific scheduling needs, accessibility requirements, and thematic focuses based on your group's interests.
Accessibility
Our Melbourne office is wheelchair accessible. Heritage site tours vary in accessibility depending on the location—many historical sites have uneven terrain, stairs, or other barriers. We're happy to discuss specific accessibility needs when arranging tours and can often suggest alternative sites or modified itineraries.